Shipping policy

Shipping Policy

Thank you for shopping with ROHAN SCENTS. We are committed to getting your order to you safely and as quickly as possible.

Processing Time

* Orders are typically processed within 1–3 business days.
* Orders placed on weekends or holidays will begin processing the next business day.
* During high-volume periods, processing times may be slightly longer.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

* Standard Shipping: 3–7 business days
* Expedited Shipping: 2–4 business days

Delivery times are estimates and are not guaranteed.

Free Shipping

We offer free standard shipping on qualifying orders when promotions are active or when the minimum order amount is met.

Order Tracking

Once your order ships, you will receive a tracking number by email or text message so you can follow your package.

Incorrect Address Information

Please double-check your shipping address before placing your order. ROHAN SCENTS is not responsible for packages delivered to incorrect addresses provided by the customer.

Lost or Delayed Packages

If your package is delayed, lost, or marked as delivered but cannot be found, please contact the shipping carrier first. If you still need assistance, contact us and we will do our best to help.

Damaged Items

If your order arrives damaged:

1. Take photos of the package and item immediately.
2. Contact us within 48 hours of delivery.
3. We will work with you to resolve the issue.

International Shipping

At this time, we may only ship within the United States. International shipping availability may change in the future.

Contact Us

If you have any questions regarding shipping, please contact us through our website contact form or business email.

Thank you for supporting ROHAN SCENTS.